Contact Us

Questions about your electric heating pad or an order? Contact our team before or after purchase.

Contact information

info@heatingpad.store · +1 502-762-3651
HeatingPad, 706 Valley View Trace, New Albany, IN 47150, US

Product questions

The supplied product information lists a 24 × 12 inch pad, six temperature settings and timer settings. Ten colors and patterns are offered. Contact us before ordering if you need to confirm suitability, package contents or care.

Orders and delivery

For order questions provide your order number and a short description. Contact us promptly if an address needs correction or you wish to request cancellation. Do not email full payment card details or passwords.

Returns and damaged items

Contact us within 30 business days after delivery to request a return or exchange. Include photographs where useful. Wait for return instructions; the business address is not necessarily the return address. See our Return & Refund Policy.