FAQs

Find answers about the HeatingPad electric heating pad, delivery and returns.

What should I know before ordering?

The supplied product information lists a 24 × 12 inch pad, six temperature settings and timer settings. Ten colors and patterns are offered.

How do I use it safely?

Follow the supplied instructions. Do not use while sleeping. Inspect the pad and cord before use, disconnect the controller before cleaning and allow the pad to dry completely.

Where do you ship?

We offer free shipping to the US and Canada. Processing is normally 1–2 business days and transit is estimated at 4–5 business days. See our Shipping Policy.

Can I return my order?

Contact us within 30 business days after delivery to request a return or exchange. Eligible return shipping is covered. See our Return & Refund Policy.

How can I contact you?

info@heatingpad.store · +1 502-762-3651
HeatingPad, 706 Valley View Trace, New Albany, IN 47150, US